Shipping Information
Shipping Information
We want your order to reach you as quickly and safely as possible. Below you'll find everything you need to know about how we process and ship your order.
Order Processing
We aim to prepare and dispatch orders within 2 working days of your order being placed.
Our working days are Monday to Friday, excluding UK bank holidays.
During particularly busy periods, such as around Eid or other major occasions, processing may take a little longer. If we expect a significant delay, we'll do our best to keep you informed.
UK Delivery
We deliver throughout the United Kingdom.
Available delivery options, prices and estimated delivery times will be displayed at checkout based on your order and delivery address.
Please remember that our 2-working-day processing time is separate from the delivery time shown by the courier.
International Delivery
Yes — we ship internationally!
Available shipping options, costs and estimated delivery times will be shown at checkout based on your destination.
International delivery times can vary depending on the destination country, local postal services and customs processing.
Customs, Duties & Import Charges
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Where applicable, these charges are the responsibility of the customer and are not included in our product or shipping prices unless stated otherwise at checkout.
Customs procedures can occasionally cause delays that are outside of our control.
Tracking Your Order
If tracking is included with your chosen delivery service, your tracking information will be provided once your order has been dispatched.
Please allow some time for tracking information to update after your parcel has been handed to the delivery provider.
Incorrect Delivery Addresses
Please check your delivery address carefully before completing your order.
If you notice an error after placing your order, please contact us through our Contact Us page as soon as possible.
We will do our best to help if the order has not yet been dispatched, but we cannot guarantee that an address can be changed once an order has entered the dispatch process.
Delayed or Missing Orders
Occasionally, deliveries may take longer than expected due to circumstances outside of our control.
If your order hasn't arrived within the expected delivery timeframe, please check your tracking information first, where available.
If you still need help, please contact us through our Contact Us page with your order number and we'll be happy to assist.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible through our Contact Us page.
We may ask for photographs of the item and/or packaging so that we can investigate and resolve the issue quickly.
For more information about replacements, returns and refunds, please see our Returns & Refunds Policy.
Need Help?
If you have any questions about your delivery, please use our Contact Us page and include your order number where applicable.
Alternatively, you can contact us at:
Business Hours: Monday–Friday, 9:00 AM–5:00 PM