Privacy Policy

Last updated: August 2026

AWRAQ respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make a purchase, create an account, contact us or otherwise interact with our store.

AWRAQ operates as a sole trader and is responsible for the personal information described in this policy.

Information We Collect

Depending on how you interact with our website, we may collect information including:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number, where provided

  • Order and purchase information

  • Account information, if you create an account

  • Communications you send to us

  • Returns, refunds and customer-service information

  • Reviews and feedback you choose to submit

  • Device, browser and IP address information

  • Information about how you interact with our website

  • Cookie and similar technology information

  • Marketing preferences

Payment information is processed through our payment providers. We do not necessarily receive or store your complete payment-card details ourselves.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Take and manage payments

  • Arrange delivery

  • Provide customer support

  • Process returns, refunds and replacements

  • Create and manage customer accounts

  • Prevent fraud and protect our website

  • Maintain business and transaction records

  • Improve our products, website and customer experience

  • Understand how customers use our website

  • Collect and display customer reviews

  • Comply with our legal and regulatory obligations

  • Send marketing communications where permitted

Our Legal Bases for Processing

Depending on the circumstances, we process personal information because:

  • It is necessary to perform our contract with you, such as processing and delivering your order.

  • We need to comply with a legal obligation.

  • We have a legitimate business interest, where that interest is not overridden by your rights and interests.

  • You have given us consent, where consent is required.

Where we rely on consent, you can withdraw that consent at any time.

Marketing

We may offer customers the opportunity to receive news, product updates, offers and other marketing communications from AWRAQ.

Where required, we will only send electronic marketing communications where we have the appropriate permission to do so.

You can unsubscribe from marketing communications at any time using the unsubscribe option included in our messages or by contacting us.

Unsubscribing from marketing will not prevent us from sending service messages relating to an order you have placed.

Cookies, Analytics & Advertising

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website performance and, where permitted, support advertising and marketing.

We currently use services that may include:

  • Shopify analytics and technologies

  • Meta technologies

  • TikTok technologies

Non-essential cookies and tracking technologies are managed in accordance with applicable consent requirements.

For more information, please see our Cookie Policy and the cookie/privacy controls available on our website.

Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information to provide the ecommerce services that allow us to operate our store, including website hosting, checkout, payment-related functionality, fraud prevention and other services.

Payments

Payments may be processed through Shopify and the payment methods made available through our checkout.

Depending on your location and chosen payment method, these may include card networks and digital wallets such as Visa, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay, as well as other payment methods displayed at checkout.

Payment providers may process your information in accordance with their own privacy policies.

Reviews

We use Judge.me to help collect and display customer reviews.

If you submit a review, information associated with that review may be processed in order to verify, manage and display it.

Please avoid including sensitive or unnecessary personal information in publicly visible reviews.

Sharing Your Information

We may share personal information where necessary with service providers that help us operate our business, including:

  • Shopify

  • Payment providers

  • Delivery and postal providers

  • Customer review providers such as Judge.me

  • Analytics providers

  • Advertising and social-media platforms such as Meta and TikTok

  • IT, security and website service providers

  • Professional advisers and authorities where legally required

We only share information where there is an appropriate reason to do so.

International Transfers

Some of the companies that help us operate our store may process personal information outside the United Kingdom.

Where required, appropriate safeguards are used for international transfers of personal information.

Customers outside the UK may also have additional rights under the laws that apply where they live.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and tax records, resolving disputes, preventing fraud and complying with legal obligations.

Different types of information may therefore be retained for different periods.

Your Rights

Depending on the law that applies to you, you may have rights relating to your personal information, including the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate information

  • Ask us to delete certain information

  • Restrict certain processing

  • Object to certain uses of your information

  • Request transfer of certain information

  • Withdraw consent where processing is based on consent

These rights are subject to applicable legal requirements and exceptions.

UK customers also have the right to raise concerns with the Information Commissioner's Office (ICO).

Keeping Your Information Secure

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The latest version will be published on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us through our Contact Us page.

Alternatively:

Email: info.aoarts@gmail.com

Business: AWRAQ