Returns and Refund Policy
We hope you love your order. However, if you've changed your mind or there is a problem with your order, we're here to help.
For the quickest assistance, please contact us through our Contact Us page before returning any items.
Change-of-Mind Returns
If you change your mind about your purchase, please contact us within 14 days of receiving your order.
Once you have notified us that you wish to return your order, you have a further 14 days to send the item back to us.
Products returned because of a change of mind should be unused, unapplied and in their original condition, with their original packaging where possible.
Please note that once one of our stencils or temporary tattoos has been used or applied, it cannot be resold. If a product has been used or handled beyond what is reasonably necessary to inspect it, its value may be reduced and we may make an appropriate deduction from your refund to reflect this reduction in value. Where the product has no remaining resale value as a result of its use, this deduction may be up to the full product price.
This does not affect your statutory rights where an item is faulty, damaged, incorrect or not as described.
Return Postage
For change-of-mind returns, customers are responsible for the cost of return postage.
We recommend using a tracked postal service and keeping your proof of postage until your return has been processed.
If your item is faulty, damaged or incorrect, please contact us before returning it so that we can arrange an appropriate solution and provide you with the relevant return instructions.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged or faulty, or you receive an incorrect item, please contact us as soon as possible through our Contact Us page.
Where appropriate, we will be happy to arrange a replacement.
If you would prefer a refund, or a replacement is not appropriate, please let us know and we will resolve the issue in accordance with your statutory rights.
To help us resolve the issue quickly, we may ask you to provide your order number and photographs of the product and/or packaging.
Personalised & Made-to-Order Products
Most of our products are standard stock. Occasionally, we may offer personalised or made-to-order products.
Products that are made to your specifications or clearly personalised may not be eligible for change-of-mind cancellation or return once production has begun.
This does not affect your statutory rights if the product is faulty, damaged, incorrect or not as described.
Refunds
Once we receive your return, we will inspect the item and process any eligible refund to your original payment method.
Where you exercise your statutory right to cancel an eligible online order, we will refund the cost of our standard delivery option where required by law.
If you selected a more expensive delivery service, any additional amount paid above the cost of our standard delivery option may not be refundable.
Please allow additional time after your refund has been processed for your bank or payment provider to credit the funds to your account.
International Returns
We accept eligible returns from international customers in accordance with this policy.
For change-of-mind returns, customers are responsible for the cost of return postage.
Please contact us through our Contact Us page before making an international return so that we can provide the appropriate return instructions.
Depending on where you live, additional or different consumer rights may apply under local law. Nothing in this policy is intended to limit any rights that cannot legally be excluded.
How to Request a Return
Please contact us before sending an item back. This allows us to understand your request, provide the correct return instructions and resolve your issue as quickly as possible.
The easiest way to contact us is through our Contact Us page.
If your item is damaged, faulty or incorrect, we may also ask you to provide photographs of the product and/or packaging.
Please do not send an item back before contacting us, as contacting us first allows us to provide the correct return instructions and helps us process your request more quickly.
Alternatively, you can contact us by email at:
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Your Statutory Rights
Nothing in this Returns & Refund Policy is intended to limit or exclude any rights you have under applicable consumer law.